User Support

The User Guide provides detailed information on getting started on the Campus Cluster. See the Software List for available software.

A Beginner’s Guide is available for users with no prior experience with Linux/Command Line Interface (CLI) or Cluster Computing.

A User FAQ List assists users in finding quick answers to problems encountered on the Campus Cluster.

For any questions or problems, contact the Campus Cluster Helpdesk. Walk-in user support is also available in Room 3050A of the NCSA Building at 1205 W. Clark St., Urbana between the hours of 9 a.m. and 5 p.m. Central Time, Monday through Friday (excluding University Holidays). It is recommended to make an appointment via the Campus Cluster Helpdesk to ensure availability.

Preventive maintenance (PM) on the cluster is generally scheduled on a quarterly basis on the third Wednesday of Januray, April, July, and October from 8 a.m. to 8 p.m. Central Time. The cluster will be returned to service earlier if maintenance is completed before schedule.